SFE Process is closed between December 23th and January 1st inclusive. We wish you a happy holiday season!
Your project is our priority. Our dedicated teams are with you every step of the way, offering services tailored to meet your every need. We understand that each new project can bring with it specific maintenance and after-sales requirements. That’s why, wherever you are, we guarantee expert support and ongoing assistance, well beyond the completion of your project.
Upgrading, modernization and retrofitting of installed equipment of all makes
Secure storage of maintenance records (reports, tasks) with free access for the customer
Starter | Full service | Premium + | recommended for our laboratory range | recommended for our production range up to 2×25 | recommended for our production range from 2×25 |
|---|---|---|---|
Preventive maintenance | Once a year | Once a year | Twice a year |
Remote maintenance by our team (call and visual assistance) | Response within 48 hours | Answer within the day | Response within 4 hours |
Dedicated time | 5h included | 10h included | 15h included |
Spare parts | On request and subject to stock | Provided by SFE PROCESS in your workshop | Supplied by SFE PROCESS to your workshop, including critical spare parts |
Curative interventions |  Not included | 1 intervention (2 days max, 72 hours after request) | 2 interventions (2 days max, 48 hours after request) |
