SFE Process is closed between December 23th and January 1st inclusive. We wish you a happy holiday season!

Customer support and after-sales service

Always at your side

Your project is our priority. Our dedicated teams are with you every step of the way, offering services tailored to meet your every need. We understand that each new project can bring with it specific maintenance and after-sales requirements. That’s why, wherever you are, we guarantee expert support and ongoing assistance, well beyond the completion of your project.

Comprehensive support

Technical assistance

Dedicated team – Remote control – Training – On-site assistance

All-makes upgrade program

Upgrading, modernization and retrofitting of installed equipment of all makes

Documentation

Secure storage of maintenance records (reports, tasks) with free access for the customer

A personalized service offer

Our team is at your service to guarantee the reliability of your equipment.
Our maintenance offers :
Starter
Full service
Premium +
recommended for our
laboratory range
recommended for our
production range up to 2×25
recommended for our
production range from 2×25
Preventive maintenance
Once a year
Once a year
Twice a year
Remote maintenance by our team (call and visual assistance)
Response within 48 hours
Answer within the day
Response within 4 hours
Dedicated time
5h included
10h included
15h included
Spare parts
On request and subject to stock
Provided by SFE PROCESS in your workshop
Supplied by SFE PROCESS to your workshop, including critical spare parts
Curative interventions
Not included
1 intervention (2 days max, 72 hours after request)
2 interventions (2 days max, 48 hours after request)

Contact support

Do you have a question or a challenge with one of your supercriticalCO2 equipment, whatever the brand? The SFE Process technical team is there for you.
🎅🎄 6 supercritical CO₂ systems under the tree… for a greener industry in 2026!

Go ahead, grab your pens and write your letter to Santa—your ready-to-use supercritical CO₂ equipment could be waiting under the tree this year!

This year, we’re putting on our red hats to offer you an exclusive deal6 supercritical CO₂ systems in stock and ready for you!

Want to complete your projects on time, reduce toxic solvent use, or explore new processes? Get ahead for 2026 with our solutions—no compromise on quality or profitability!

🎁 Our “holiday special” catalog (100% serious):

  • SFC 30: The purification superstar (6 separators, 350 bar, 500 g/min)
  • SFD 1L: Next-gen drying (250 bar, 100 g/min)
  • SFE Lab 2L: The ultra-versatile lab system (1000 bar, 70 g/min)
  • SFE 2×5: The agile solution (380 bar, 30 kg/h)
  • SFE 2×25: Power and precision (380 bar, 125 kg/h)
  • SFE 2×100: The small giant of extraction (350 bar, 500 kg/h)